Returns & Refunds

At OXXOVAPE, we want your vaping experience to be as smooth as our flavors. As your ultimate online neighborhood convenience store, we believe in fair play. We’ve built our reputation on a Service-First Promise, meaning if we mess up, we’ll make it right.

However, because we deal with consumable, adult-only nicotine products, we must adhere to strict hygiene and safety laws. Here is our transparent, no-nonsense guide to returns and refunds.

We gladly accept return or refund requests under the following circumstances:

• Dead on Arrival (DOA): You open your brand-new high-puff disposable, take the first puff, and… nothing. It’s dead.

• Wrong Item Sent: You ordered Blueberry Ice, but we sent you Mango Tango. Our bad!

• Damaged in Transit: Your “vape mail” looks like it wrestled a bear during shipping, and the devices inside are physically broken or leaking heavily.

Time Limit: For DOA or damaged items, you must notify us within 48 hours of delivery. For unopened/wrong items, you have 14 days from the delivery date to request a return.

To protect the health and safety of all our customers, we strictly cannot accept returns or issue refunds for the following:

• Opened or Used Vapes: Once the seal is broken or the device has been puffed, it belongs to you. We cannot accept returns on opened disposable vapes, e-liquids, or pods under any circumstances.

• “I Don’t Like the Flavor”: Taste is subjective. While we stock the best flavors on the market, we cannot issue a refund simply because a specific flavor wasn’t your cup of tea.

• User Error or Accidental Damage: Dropped your vape in the pool? Left it in a hot car? We feel your pain, but we cannot replace devices damaged by improper use or poor storage.

Experiencing an issue? Don’t panic. Just follow these easy steps:

1. Snap a Picture/Video: For DOA, leaking, or damaged items, take a clear video or photo showing the issue (e.g., the light not turning on when puffing). This is required for our manufacturer reports.

2. Contact Us: Email our support team at [email protected] with your Order Number and the visual proof.

3. Get Approved: Our friendly team will review your case within 1-2 business days. If approved, we will provide you with specific instructions on whether to discard the broken item or ship it back to us.

If your refund is approved, we process it swiftly.

• Refunds are automatically applied to your original payment method.

• Please allow 5-10 business days for your bank or credit card company to process and post the refund to your account.

• Note: Original shipping costs are non-refundable unless the return is entirely due to our error (e.g., we shipped the wrong order).

Change your mind? Contact us immediately! We can only cancel or modify orders before they are dispatched. Once your tracking number is generated and the package leaves our facility, the order cannot be canceled.

Need help? We are always here when you need it. Drop us a line at: [email protected](Usually replies within 24 hours) or message us directly on Whatsapp(For faster, instant support) with your Order Number and the visual proof.

Last updated: March 2026. This Returns & Refunds Policy has been reviewed and approved by the OXXOVAPE Quality Assurance & Customer Success Team. We are committed to providing a fair, transparent, and hassle-free after-sales experience in alignment with global consumer protection standards.