FAQ

OXXOVAPE is your ultimate online destination for premium disposable vapes. We serve adult vapers worldwide, ensuring you get your favorite flavors delivered fast to your doorstep, whether you’re trying a new device or stocking up for the month. As well as approved bulk buyers in countries where vaping products are legal.

All customers must:

• Be of legal smoking age in their country/region

• Ensure that importing and reselling vaping products is legally permitted in their jurisdiction

Whether you are trying a new flavor or stocking up your personal supply for the month, we’ve got you covered.

We support secure online payments, including:

• Credit / Debit Cards (Visa, Mastercard and others shown at checkout)

• PayPal (where available)

• Secure Bank Transfer (Available for selected regions and larger personal orders)

• Selected local payment methods in Europe (e.g. iDEAL, Bancontact, etc., depending on your billing country)

All available payment options will be shown on the checkout page for your country.

Common reasons include:

• Card details entered incorrectly

• Insufficient funds or card limits

• Bank or payment provider blocking high‑value / cross‑border transactions

• Security checks triggered by unusual activity

Please double‑check your details first. If the problem continues, contact your bank or payment provider. You can also try another payment method or reach out to our support team with a screenshot of the error (without showing full card number).

No. At this time we do not offer cash‑on‑delivery. All orders must be paid online via the supported payment methods before we process and ship your goods.

Yes, if you have a coupon code or special offer, you can enter it in the “Discount code / Coupon” field at checkout.

• The system will automatically apply the discount if the code is valid for your cart.

• Some codes may have minimum order quantities, expiry dates or product restrictions.

Yes. Payments are processed through reputable third‑party payment gateways using encrypted connections and PCI‑compliant systems. We do not store your full card number on our servers.

For more information about how we handle personal data, please refer to our Privacy Policy.

After successful payment, you will receive:

• An order confirmation email with your order number and items

If you do not receive an email within a few minutes, please check your spam folder or contact our support team.

We primarily ship to European countries and many others, and we can also ship to most regions worldwide. All orders are shipped in plain, discreet packaging with no obvious branding on the outside.

However, vaping regulations and import rules can vary by country and may change over time. Some destinations may be temporarily unavailable or require additional documents.

For the latest list of available countries and any restrictions, please check our Shipping & Delivery page or contact our support team before placing an order.

Shipping disposable vapes to Europe typically takes 7 to 15 business days. This is not include 1-5 days for processing and quality checks, followed by standard transit time.

These are estimated ranges only. Actual delivery times can be affected by:

• Local customs clearance

• Public holidays

• Logistics network disruptions

For more details, please see our Shipping & Delivery page.

This depends on:

• Your destination country

• The shipping method used

• Whether duties and taxes are prepaid (DDP) or paid on arrival

For many EU destinations, we optimize our shipping routes (like DDP) to make custom clearance as smooth as possible for you. While customers are responsible for local import rules, our goal is to deliver your ‘vape mail’ straight to your door without the headache.

The responsibility for any such charges is described in detail on our Shipping & Delivery page.

Once your order is shipped, we will:

• Update the status in your account’s Order History section (if you registered an account).

• Send you a shipping confirmation email with tracking number and a link to the tracking page.

You can also visit our Order Tracking page and enter your tracking number to view the latest tracking information.

If your tracking shows no updates for an unusually long time, or the package appears to be lost:

• Check the tracking link again in case the carrier has posted a new update.
• Confirm the shipping address you provided is correct.
• Contact our customer support with your order number and tracking number.

We will work with the logistics partner to investigate and, where appropriate, arrange a solution according to our Shipping & Delivery and Returns & Refunds policies.

Our products are intended only for adult smokers or former smokers who are of legal smoking age in their country or region and who choose to use vaping products where they are legal.

They must not be used by:

• Minors (under the legal smoking age)

• Non‑smokers

• Pregnant or breastfeeding women

• People with heart, respiratory or certain other serious health conditions

If you have any health concerns, please speak with a healthcare professional. We do not provide medical advice.

Many of our disposable vapes and pods contain nicotine, while some products are offered in nicotine‑free versions.

• The nicotine strength is clearly indicated on each product detail page and on the product packaging.

• In the EU, we also supply products designed to comply with applicable nicotine strength limits and maximum e‑liquid capacity where required by law.

Always check the product description carefully before ordering.

For the EU market we supply SKUs that are designed to comply with the relevant requirements for e‑cigarettes and e‑liquids, such as:

• Clear health warnings and nicotine disclosures

• Limits on nicotine strength and tank/pod volume (where applicable)

• Appropriate packaging and safety information

However, specific rules and enforcement can vary by country and may change. Our FAQ does not constitute legal advice.

Customers are responsible for ensuring that importing these products for personal use complies with their local regulations before ordering.

This depends on the individual country:

• Some EU countries allow a range of flavours for vaping products.

• Others have introduced partial or complete flavour restrictions, especially for products that may appeal to youth.

Customers are responsible for ensuring that importing these products for personal use complies with their local regulations before ordering.

To keep products in good condition:

• Store in a cool, dry place, away from direct sunlight and heat sources

• Keep out of reach of children and pets

• Do not store near open flames or high temperatures (e.g. car dashboards in summer)

• Do not attempt to open, modify or refill disposable devices

Improper storage can affect flavour, performance and safety.

Disposable vapes and vape devices contain batteries and electronic components and should not be thrown away with general household waste.

Where possible:

• Follow local rules for electronic waste recycling

• Use designated battery or e‑waste collection points

• Encourage your customers to dispose of used devices responsibly

This helps reduce environmental impact and improves safety.

If you or your customers experience symptoms such as dizziness, nausea, chest pain, breathing difficulties or any unexpected health issues after using vaping products:

• Stop using the product immediately

• Seek advice from a qualified healthcare professional

• In an emergency, contact local emergency services

Our FAQ is for general information only and does not replace medical advice

For more details, please see our Health & Safety page.

As a supplier of nicotine‑containing products, we have a responsibility to:

• Prevent sales to minors

• Comply with applicable laws in the countries where we ship

• Reduce the risk of misuse or underage access

Therefore we may ask you to confirm your date of birth, and in some cases provide additional information or documents, especially for higher‑risk orders or destinations.

For more details, please see our Age & Verification page.

You must be at least the legal smoking age in your country or region to purchase from OxxoVape.

In many European countries this is 18+, while some other regions may require 21+ or another age limit. Customers are responsible for ensuring they meet all local legal requirements.

Depending on your country and order type, we may use a combination of:

• Age confirmation at account registration and checkout

• Cross‑checking your information against reliable databases or third‑party age verification services (where available)

• Additional document checks for high‑value or high‑risk orders

The exact process can vary by market and regulation. For more details, please see our dedicated Age Verification Policy page.

Any personal information you provide for age verification is:

• Used only for verifying eligibility and preventing underage access

• Processed via secure systems

• Handled according to our Privacy Policy and applicable data protection laws (such as GDPR in the EU)

We do not sell your personal data. Retention periods and security measures are described in our Privacy Policy.

No. While we can ship to many countries worldwide, including most of Europe, not all countries allow imports of vaping products, and some have strict restrictions or bans.

Before ordering, please:

• Check our latest Shipping & Delivery information

• Confirm that importing and reselling vaping products is legal in your country

We reserve the right to cancel orders that cannot be shipped legally.

We process orders as quickly as possible. If you need to change items, quantities or shipping details, please contact us at [email protected] as soon as you can.

• In many cases, changes can only be made before the order enters packing or shipping.

• Once the order has been shipped, we normally cannot change the contents or cancel it.

Your satisfaction and safety are our top priorities. For hygiene and safety reasons, we cannot accept returns on opened or used vaping products if you simply change your mind or don’t like a flavor. HOWEVER, if your device arrives damaged or is ‘Dead on Arrival’ (DOA), our Service-First Guarantee kicks in! Simply contact us, and we will make it right with a replacement or store credit.

Full details, including conditions and time limits, are provided on our Returns & Refunds page. Our Service-First Guarantee kicks in! Simply contact us, and we will make it right.

If you receive products that are:

• Visibly damaged in transit, or

• Not working on first use (DOA – dead on arrival)

Please contact us within the timeframe specified in our Returns & Refunds policy, providing:

• Your order number

• Clear photos or videos of the damaged or defective items

• A brief description of the issue

We will assess the case and, if approved, arrange a suitable solution such as replacement or partial credit, in line with our policy.

This depends on the reason for the return:

• If the return is due to our mistake (wrong items shipped) or confirmed defective goods, we may cover or share the return shipping cost, as described in our policy.

• If the return is requested for reasons such as ordering the wrong items, minimum order quantity issues, or other non‑defect reasons, the customer will usually be responsible for return shipping and any related customs charges.

Please see the Returns & Refunds page for the exact rules.

Once a refund is approved and processed:

• We will issue it via the original payment method wherever possible.

• Processing time can vary depending on your bank or payment provider, but it typically takes a few business days after we confirm the refund.

We will notify you by email when your refund has been initiated.